Shipping policy

Shipping Policy

At Vital Carbon, we are committed to delivering your orders efficiently, safely, and on time. Please review our shipping policy below to understand our delivery timelines, charges, and procedures.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Saturday).

  • Orders placed on Sundays or gazetted holidays are processed on the following business day.

  • You will receive an order confirmation via email or SMS once your purchase has been verified.

2. Delivery Timeframes & Charges

  • Standard Delivery (Nationwide): 3 to 5 business days after dispatch.

  • Standard Shipping Fee: Flat PKR 250 nationwide. Free delivery is applied automatically to all orders exceeding PKR 3,000.

  • Deliveries to remote areas, or shipments during high-volume sales events and adverse weather conditions, may occasionally experience minor delays.

3. Payment Methods & Cash on Delivery (COD)

  • Cash on Delivery (COD) is available across Pakistan.

  • Please ensure the exact payable amount is available at the time of delivery to facilitate a smooth handover by the courier rider.

  • Digital/prepaid payment options (Bank Transfer, Credit/Debit Card) are also supported at checkout.

4. Order Tracking

  • As soon as your package is dispatched, a tracking ID and link will be sent to your registered email address and phone number.

  • You can track the shipment status in real time via our courier partner’s tracking portal.

5. Delivery Attempts & Failed Deliveries

  • Courier partners will attempt delivery up to two (2) times at the provided address.

  • Please ensure your shipping address, landmarks, and active phone numbers are accurate at checkout.

  • Shipments returned due to non-availability, invalid address details, or refusal upon delivery will be canceled upon reaching our facility.

6. Damaged or Tampered Parcels

  • In the rare event that a package arrives damaged, unsealed, or tampered with, please do not accept the package or document the outer packaging and contact our support team within 24 hours of receipt.

7. Customer Support

For any questions, order updates, or delivery support, please contact:

  • Email: support@vitalcarbon.com

  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM (PKT)